Frequently Asked Questions
Find answers about gameplay, pricing, locations, group experiences, gift cards, and how Urban Adventure Quest works.
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Play directly from your mobile browser.
Play Anytime
All Quests are self-guided with flexible start times.
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Your Quest never expires and is fully transferable.
FAQs
Gameplay & How It Works
What is Urban Adventure Quest?
Urban Adventure Quest is a self-guided scavenger hunt adventure that combines city exploration, interactive challenges, trivia, and teamwork into a fun and memorable experience.
How does the Quest work?
How does the Quest work?
How long does a Quest take?
How long does a Quest take?
Do I need to download an app?
Do I need to download an app?
Can we play at our own pace?
Can we play at our own pace?
What types of challenges are included?
What types of challenges are included?
Can multiple teams compete?
Can multiple teams compete?
Is the Quest guided?
Is the Quest guided?
Pricing & Purchases
How much does Urban Adventure Quest cost?
Standard pricing is typically offered at a flat team rate, making it a flexible and affordable activity for friends, families, coworkers, and groups.
Is pricing per person or per team?
Is pricing per person or per team?
Does my Quest expire?
Does my Quest expire?
Are purchases transferable?
Are purchases transferable?
Do you offer refunds?
Do you offer refunds?
Can I use discount codes or promotions?
Can I use discount codes or promotions?
Gift Cards
Do gift cards expire?
Do gift cards expire?
Can gift cards be transferred?
Can gift cards be transferred?
How do I redeem a gift card?
How do I redeem a gift card?
Can gift cards be used in any city?
Can gift cards be used in any city?
Locations & Cities
What cities are available?
Urban Adventure Quest currently offers scavenger hunt adventures across dozens of cities throughout North America.
Are new locations added regularly?
Are new locations added regularly?
How do I choose my city?
How do I choose my city?
Can I switch locations after purchase?
Can I switch locations after purchase?
Teams & Groups
How much does Urban Adventure Quest cost?
Standard pricing is typically offered at a flat team rate, making it a flexible and affordable activity for friends, families, coworkers, and groups.
Is Urban Adventure Quest good for team building?
Is Urban Adventure Quest good for team building?
Is this good for parties and celebrations?
Is this good for parties and celebrations?
Can schools and nonprofits participate?
Can schools and nonprofits participate?
Do you support large group events?
Do you support large group events?
Technical Questions
What devices are supported?
Urban Adventure Quest works on most modern smartphones and mobile devices with internet access and a web browser.
Do I need internet access during the Quest?
Do I need internet access during the Quest?
What happens if we lose connection?
What happens if we lose connection?
Is the Quest mobile-friendly?
Is the Quest mobile-friendly?
Account & Login
Do I need to create an account?
Yes. Creating an account helps you access your Quest, track purchases, and manage your gameplay experience.
Can I log in with Google or Apple?
Can I log in with Google or Apple?
What happens if I forget my password?
What happens if I forget my password?
Can I access previous Quests?
Can I access previous Quests?
Quest Concierge
What is Quest Concierge?
Quest Concierge is a premium Urban Adventure Quest experience designed for groups looking for personalized coordination, elevated support, and customized event experiences.
What makes Quest Concierge different?
What makes Quest Concierge different?
Is Quest Concierge customizable?
Is Quest Concierge customizable?
Does Quest Concierge include staff support?
Does Quest Concierge include staff support?
Ready to start your Quest?
Choose a city, get your instructions, and begin your adventure whenever you’re ready.
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